Customized & OEM Service
75% of UPF's orders come from project, which can well match customer requirements and project scenarios.
Our efficient and professional communication skills and product quality assurance ensure perfect completion of projects without any after-sales issues.
Customized & OEM
75% of UPF's orders
Our efficient and professional communication skills and product quality assurance ensure perfect completion of projects without any after-sales issues.
1. Demand Analysis
Confirm the process and structure requirements, and customize the product size, color, packaging, LOGO printing, or design and produce according to CAD drawings.
2. Proofing
Confirm the production drawings, and the customer signs to confirm the production.
3. Confirm the signing of the contract
The contract will be confirmed after the details of cooperation and delivery date are confirmed.
4. Order production
Our production base from Germany, Italy. the introduction of technology leader in high precision production line. Ensure products quality.
5. Finished product inspection
The quality inspection department will strictly control product quality and optimize non-toxic, harmless and pollution-free green products.
6. Mass production
International product R&D center. Overall control of the intelligent system. Ensure efficient production.
7. Delivery
Our average delivery time is 30 days. We have own export license. Ensure delivery on time.
8. After-sales tracking
We have a professional customer service center, to ensure the product installation is complete.
After-sales Service
Quality assurance and after-sales service commitment
We are proud of our excellent quality of office furniture. For ensure the customers and consumers' rights, Shanghai UP Furniture Co., Ltd. promise: all products offered from our company have 5 years guaranteed for free and maintained all the time.
1. After sale, our service staff will visit your company each quarter, inspect the product usage, guiding the correct method of use, and maintenance of furniture.
2. Our service department will give a reasonable solution within 20 minutes when receive your notice, reach your pointed place in 12 hours, take necessary remedial measures in time; if the furniture can be repaired on site, the repair time of is less than 3 working days; if the furniture needed to be returned to the factory the repair time is generally less than 15 working days, special case shall be subject to the agreed time of the customer; The warranty period for all repairs shall be 6 months, less than 6 months and should be repaired unconditionally.
3. Under normal use, if there is any damage (except for man-made factors) during the warranty period, we will be responsible for free repair or replace the broken parts, all expenses will be bear by us.
4. If there is any broke part caused by human factors, we’ll also provide spare parts for you.
5. In case of unrepair due to excessive damage, we will provide spare parts for replacement immediately for ensure your normal office working; At the same time, adopt the fastest solution to ensure the quality of the furniture.
6. During the warranty period, you can call us if necessary, and our professional after-sales service staff will provide timely service.
7. We will provide effective and timely tracking service after the expiration of the warranty period.